Returns & Exchanges
We want you to be fully satisfied with your JLO BEAUTY glow, which is why we offer a 60-day money-back guarantee on all products, even if they are used. If you are not completely happy with your purchase, simply return the containers within 60 days of receipt for a full refund of the purchase price, less shipping and handling.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid return shipping label, ensuring all previous shipping information on the box is covered.
Pack Your Products
Securely pack your JLO BEAUTY products—whether full, partially used, or empty—into the original packaging or a sturdy shipping box.
Drop Off and Refund
Drop off your package at any authorized carrier location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing