Frequently Asked Questions
Everything you need to know about your glow.
Does JLO BEAUTY offer international shipping?
Currently, we ship to all 50 U.S. states, Puerto Rico, Guam, and the U.S. Virgin Islands. We are working hard to expand our glow to international customers soon.
What is your return policy?
We want you to love your results. If you are not completely satisfied, you can return your products within 60 days of purchase for a full refund, excluding shipping and handling fees.
Are JLO BEAUTY products cruelty-free?
Yes, JLO BEAUTY is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
Are the products safe for sensitive skin?
Our products are formulated to be effective for all skin types. However, we always recommend performing a patch test on a small area of skin or consulting with a dermatologist if you have specific sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment options including PayPal, Apple Pay, and Afterpay for interest-free installments.